Shipping policy

Shipping Policy

Mini Santa orders are processed within 1–3 business days, then delivered to your address within 10–20 business days.

Order processing
Once your order is paid, we prepare it within 1–3 business days (excluding weekends and public holidays). You’ll receive a confirmation email, then a second email with your tracking number as soon as your order ships.

Delivery times and destinations

  • Worldwide: 10–20 business days after shipping. These times are estimates. They may be longer during the holiday season, in bad weather, or because of carrier delays.
  • Christmas deadline: to receive your order before December 25, please order as early as possible.

Shipping costs
Shipping is free. The total amount will be shown at checkout before you pay.

Taxes, customs and duties
Applicable taxes are calculated at checkout.

Order tracking
You can track your package using the link you receive by email. Tracking may take 2–5 days after shipping to update.

Shipping address
Please check your address before confirming your order. If it is incorrect or incomplete, email us as soon as possible at support@minisanta.store. We cannot be held responsible for a package sent to an incorrect address once it has shipped.

Shipping protection
Shipping protection is optional. If your package is lost, stolen or damaged, email us with your order number and photos of the package and the product, and we will replace or refund it.

Late, lost or damaged packages

  1. If your package has not arrived after 30 business days, email us at support@minisanta.store with your order number.
  2. If you receive a damaged or defective product, email us within 7 days of delivery, with photos.
  3. We will then offer you a replacement or a refund, depending on your preference and available stock.

Contact us
Questions about your delivery? Email us at support@minisanta.store (we reply within 1–2 business days).

A few notes:

  • Meta description: since shipping is free, I can add “Free shipping” back to the product meta description. Say the word and I’ll update it.
  • Wording to check: “10–20 business days after shipping” is the same as the original French. The opening line says 10–20 business days after processing, while “Delivery times” says after shipping. Both are fine, but you may want to make them match.
  • Make sure support@minisanta.store works before you publish. It needs to be a real inbox.
  • Next step: send me the other policies (refund, privacy, terms, legal notice, contact) and I’ll translate them the same way.